Alternative Resolution of Consumer Disputes (RAL)

In compliance with Law No. 144/2015, of September 8, we inform that consumers can resort to Alternative Dispute Resolution entities to resolve disputes related to purchases made in our online store.

Merchvillain is an exclusively online store, registered in Portugal, dedicated to selling licensed pop culture products. In the event of a dispute, the consumer can resort to the following Alternative Dispute Resolution entity:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Address: Faculty of Law of Nova University of Lisbon – Campolide Campus, 1099-032 Lisbon
Phone: 213 847 484
E-mail: cniacc@fd.unl.pt
Website: www.cniacc.pt

Alternatively, the consumer can consult the complete list of available ADR entities on the Consumer Portal:
www.consumidor.gov.pt

In the case of cross-border disputes in the European Union, the consumer can still resort to the European online dispute resolution platform:
ec.europa.eu/consumers/odr